TwoLet Properties Management Ltd is a member of PRS (Property Redress Scheme) because we take our work and customers seriously. Compliance and customer service are at the forefront of our focus.
At TwoLet Property Management Ltd we take complaints very seriously and try to ensure that all our customers are pleased with their experience of our service. Whilst we aim to deliver a high level of customer satisfaction, we acknowledge that problems do come up from time to time. When costumers complain or not satisfied with the service we are providing, we deal with the issue promptly so that the matter is resolved as quickly as possible. If this is the case, please speak to one of our directors. The fastest way to contact us is by ringing us on 07421 139612 between 10am – 4pm. Alternatively, you can send us an email via our contact page. We aim to respond to your email within five working days. To help us deal with your complaint as quickly as possible, we recommend including enough information to help us find your account, for example, the date the job/s carried out, the services provided, name of our workman and nature of complaint.
We continually reviewing ways we could do to make things even better.
PRS or Property Redress Scheme is an easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals. The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against their members.
It motivates us that customers let us know through a review that they are very happy with our service. We know we can’t please everyone all the time. We know that, as in any organisation, things can sometimes go wrong. Please tell us if this happens, so that we can put things right and learn from any mistakes.